So true! It’s very hard to read a person’s tone and manner in written words. I have taken offense to messages sent to me and been misinterpreted when sending messages to others, many times. We tend to read written communication with the emotion we are feeling; for example if we are cross then the message received will be read in anger, meantime the writer might have felt nothing but sincere compassion. Something to always keep in mind… try reading it again with more sensitivity before assuming the worst.